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Thank you for choosing Perfumania. We are committed to providing high-quality products and a dependable shopping experience. Please review our policy carefully before placing your order.

Return & Exchange Eligibility

Returns or exchanges are only accepted under the following conditions:

  • You receive a damaged product, or
  • You receive an incorrect item that does not match your order

If your order meets these criteria, please follow the return process outlined below.

Important Notice:
We do not accept returns or offer refunds for change-of-mind purchases. However, eligible items may qualify for an exchange under our Exchange Policy.

Exchanges & Refunds

  • Exchanges are permitted only for the same product
  • Refunds will not be issued if the correct item was delivered in good condition
  • Customized or personalized items are non-refundable unless they arrive damaged or defective

How to Request a Return

  1. Contact Customer Support
    Email us at perfumania@gmail.com with your order number, a clear description of the issue, and photos showing the front and back of the product.
  2. Wait for Approval
    Our team will review your request and, if approved, provide return instructions along with the return address.
  3. Secure Packaging
    Carefully pack the item, preferably in its original packaging, or ensure it is well protected to avoid damage during transit.
  4. Ship the Item
    Send the package using a reliable, trackable shipping service. Keep proof of shipment for your records.
  5. Inspection & Processing
    Once received, the item will be inspected. If approved, your refund will be processed within 30 days to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Costs

  • Return shipping costs are the responsibility of the customer, except when the item is damaged or incorrect
  • Original shipping fees are non-refundable

Restocking Fee

  • A 30% restocking fee applies to all approved returns
  • This fee will be deducted from the total refund amount

Important Information

  • We reserve the right to reject any return that does not meet our policy requirements or is submitted outside the allowed timeframe
  • Returned items must be unused and in their original condition

Need Assistance?

If you have any questions or need help with your return, feel free to contact us:

📧 perfumania@gmail.com
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